1. Information we collect
- Name and email address when submitting an enquiry using the contact form or emailing us directly
- Name and email address when submitting user-generated content (e.g. comments or reviews)
- Name and email address when subscribing to our mailing list using the subscription form
- IP address when using our website for the purposes of tracking performance and enhancing security
2. How we collect information
We collect information directly from you, primarily when you subscribe to our mailing list, send an enquiry through the contact form, or leave a comment or review. We track visitors (traffic) to our website including IP addresses for security and performance purposes, primarily through the use of Google Analytics.
3. How we use information
We understand the importance of keeping our user’s information safe, and we fully understand our obligation to do so. We, therefore, try to collect minimal information from our users and focus a lot on website security. We also guarantee to never share, lease, or sell your data or information to any 3rd party. We typically use your information for the following:
- Inform you of new services, updates, or website changes
- Respond to your requests and or questions
- Allow for the creation of user-generated content e.g. comments and reviews
- Provide you with information about new products or services, as well as recommend 3rd party products or services
- Enhance website security and track website hits (traffic) for marketing purposes and performance insights
4. Communication policy
When you contact us with an enquiry or question using the contact form, we will use your personal information (name and email address) to respond, usually directly through email. Beyond our initial response to your enquiry, we will never use your information to send unsolicited offers or marketing materials.
When you subscribe to our mailing list on SourceLow, we will use the information you provided (e.g. name and email) to send service updates or notifications of new products and or services. We will never share, sell, rent, or lease your information to any 3rd party.