5. Check Customer Reviews
Do you know what makes a logistics company stand out from the crowd? It’s the customer service offered by them. This basically is about – how well they treat you (customer), how swiftly they respond to your queries, and how their support systems and staff function. What better to know about a company than its customers!
Go online and look for customer reviews for the freight organizations you have shortlisted. Some customers write detailed reviews on every aspect of their service. This way, you can weigh the pros and cons of a particular organization. Aside from that, you can also check their social media pages – particularly the comments section to measure customer satisfaction.
While you are doing it, you must be careful that some of these companies may fake testimonies on their platforms. Worse yet, they may even buy good reviews from people they have never worked with. Therefore, you have to be thorough with your research. One way to make sure that you find the right logistics company is to ask for references from companies that are using freight services in your region. They will give you a clear picture as to why you should go with a particular freight company. The primary data you collect for existing customers will surely help you make the right decision.